Recent Posts

Caution, Frozen pipe weather ahead!

1/12/2022 (Permalink)

broken pipe with water leaking out We are always here to help with your water restoration needs!

Happy winter of 2022, DMV! The weather in our area can be unpredictable sometimes and this winter season is no exception. We have already received our first snow storm of the season and next week we will receive the next. Along with snow, we are expecting low temperatures in the coming days. This is a recipe for broken pipes and potential water damage. Here are a few tips to know just in case you experience water damage due to a broken water pipe.

  • Know where your main water shut-off valve is and shut it off if you have a leak
  • Open your faucets so that thawing water can freely drain and relieve the pressure
  • Use either a small space heater or a hair dryer to warm up the frozen pipe
  • Give our team a call for water mitigation services

Water damage from a broken pipe is considered a category 3 water loss, per the IICRC. Our intention is to restore rather than replace, which is why we recommend that you access the water damage right away. Waiting for the water to dry on its own is not a proper way to mitigate water damage, this actually increases your chances for mold. If the water damage restoration cost is higher than your homeowners insurance deductible, we may recommend that you reach out to your insurance company to place a claim.
For expert advice on how to proceed after you experience water damage, give us a call, we are always here to help!

Cheers to a new year!

12/28/2021 (Permalink)

a read below sign Cheers to the new year!

As we ring in the new year we would like to take a minute to reflect and share news of the year 2021. It has certainly been a rollercoaster kind of a year. Here is a quick recap.

This past year we grew in many ways, we welcomed a new Project Manager, Eli Morales. Eli brings years of experience and know-how to our team, we are very excited to have him! We also traveled to Texas when the polar vortex struck, our team was there for nearly 1 month helping get families back in their homes. We can’t forget to mention the fun moments, we were finally able to parade again this year! After a halt to the annual Poolesville tradition due to COVID, this year the town and local small businesses paraded once again. We truly enjoyed a day filled with delicious food and fun entertainment.

I digress, as we have gained team members, we will also say goodbye to a very important team member this year. Our General Manager, Philip Kirlew has decided to leave our team after 9 1/2 years. As he expressed, this was a difficult decision for Philip to make, as he was with our franchise through many ups and downs. We appreciate his many years of service, his exceptional leadership, and his hard work throughout the years. We wish him well in all of his future endeavors.

As we move forward into the new year, our team will once again pivot and evolve. We will focus on fine-tuning our current systems and potentially creating new systems in order to better our operation. We are excited to share big news in 2022! With that being said, cheers to a new year full of possibilities!

Real Christmas tree care tips

11/30/2021 (Permalink)

A Christmas tree is displayed with ornaments and a sign that reads "Real Christmas tree safety tips" We wish you a safe holiday season!

Are you planning on purchasing a real tree for the upcoming holiday season? The aroma of a real tree is therapeutic and uplifting, however, a real tree does require special care. Here are a few care tips for the proper maintenance of your beautiful tree.

  • Keep your tree hydrated by watering it regularly.
  • Place your tree away from fireplaces, space heaters, or any other source of heat. Real trees do not typically spontaneously catch on fire, however, if it is dry enough and near heat, it is more likely to catch on fire.
  • Do not decorate your tree with worn or malfunctioning lights, nor overload electrical outlets.
  • Dispose of your tree properly after use, do not attempt to burn it in your fireplace.

We hope you enjoy this festive season with all of your beautiful decorations. Always remember that your local SERVPRO of Wheaton/Kensington is always here to help and make it “Like it never even happened.”

Why do wooden floors buckle?

11/3/2021 (Permalink)

Wooden floor background with wording that reads "why do wooden floors buckle" Save your wooden floor by restoring water damage promptly!

Ever wonder why wooden floors buckle? The short answer to that question is- they buckle due to moisture. Moisture makes wooden textures expand. The question that requires more thought process is- where is the moisture coming from? Here are a few examples of what may be the cause of your buckled wooden floor.

  • Slow leakage- In some cases, there may be a slow leak that has gone unnoticed and caused damage to its surrounding areas, including wooden floors. Once your floor has buckled it usually has to be replaced due to the wooden floor boards being expanded beyond repair. 
  • Seasonal Moisture- During more humid seasons like spring, it is a good idea to set up dehumidifiers in areas of your home or business that are more susceptible to collect humidity. Though it would take quite a bit of time for this to cause your wooden boards to buckle up, this is still a possibility. 
  • Water damage- Water damage is the most common reason that we see all the time that causes permanent damage to your wooden floors. The quicker you assess the water damage, the more likely you are to salvage them from buckling up.

 We recommend that you follow your floor manufacturer guidelines when maintaining and treating your wooden floors in order to prevent damaging them. We hope that you have found this information helpful. If you come across any of these issues, please reach out for further assistance. Our team is available 24/7/365 to help and restore. 

It might be time to adjust your thermostat

10/25/2021 (Permalink)

An orange background with a question regarding adjusting your home thermostat If traveling, adjust your thermostat accordingly.

Fall is an unpredictable time of year for our area, weather-wise. It might be cooler, it might be warmer. Lately, we have been experiencing a gust of cold, and at times warmer weather. It might be questionable to determine your thermostat setting when you leave for the day in the morning, and before bedtime. However, if you are traveling, consider turning on your thermostat at a setting above 65 degrees Fahrenheit. This can reduce the chances of frozen pipes in case the temperature drops drastically, and in turn water damage, while you are on vacation.

A service that you may want to consider around this time is a duct cleaning. It is a good time to clean and freshen up your duct system for the upcoming fall and winter seasons. Our team is trained and experienced to perform this service for your home. Call us today to find out our process. Always remember that through all seasons, your SERVPRO of Wheaton/Kensington is always here to help and make it “Like it never even happened.”

The Fall season has begun!

9/24/2021 (Permalink)

A message welcoming the fall season Enjoy Fall 2021 safely, everyone!

This past week we welcomed the fall season! That means pumpkin spice, and harvest decorations have already made their way to stores and local coffee shops. Summer is officially over. On that note, we want to share a few fall home safety tips.

  • Exercise candle burning with caution
  • Use caution with space heaters
  • Service your furnace if needed, have it checked for leaks
  • Use your fireplace safely, never leave fire unattended
  • Change your fire and carbon monoxide sensor alarm batteries

Most importantly, enjoy this wonderful season in all of its beautiful colors. We hope you find these tips helpful. Always remember that your local SERVPRO of Wheaton/Kensington is always here to help!

Storm damage preparedness tips

8/31/2021 (Permalink)

4 storm damage tips We are always here to help!

With upcoming storms headed in our direction, we thought we should share a few preparedness tips. Storms can be catastrophic to your home if not properly prepared. Inches of down pouring rain can leave major damage to your home. Be certain to clean your drains of debris. Also, check your gutters and remove debris if necessary. Remember that water needs a clear pathway away from your home.

Stay safe as we expect a few inches of rain in some areas nearby. Always remember that your local SERVPRO is always here to help and make it “Like it never even happened.” We are an emergency service, which means we are available 24/7. Save our contact number. (301)933-2425

Do you know your insurance coverage and limits?

8/12/2021 (Permalink)

a damage kitchen ceiling Always remember that your local SERVPRO of Wheaton/Kensington is here to help!

Did you know that unless you have flood insurance, in most cases, insurance companies do not cover water intrusion? Why do you ask? Well, insurance companies see water intrusion as negligence by the homeowner; the homeowner is responsible for clearing the outdoor drains and making sure that tree roots do not overgrow. Another similar scenario is foundation leaks, this is considered wear & tear and insurance companies do not typically cover damages caused by foundation leaks.

With this week's storms hitting our community as hard as they have, we want to advise you to know your insurance coverage. Understand your coverages. Perform proper maintenance to your property to help prevent wear and tear. Be sure to clear out your gutters and make certain that water has spouts leading away from your home. Clean out your drains. Consider waterproofing services, if necessary. Keep an eye out for the roots of nearby trees. Last but not least, keep your local SERVPRO of Wheaton/Kensington’s number handy, we are able to help by giving you a FREE water loss assessment of damages. Always remember that we are always here to help!

Summer greeting from your local SERVPRO

7/30/2021 (Permalink)

A SERVPRO truck on the beach Happy Summer 2021!

We hope that this newsletter finds you well and healthy. Like many other small businesses, we have had our share of struggles and triumphs so far this year. One of our struggles has been staying top of mind and being able to safely communicate with our community. Though we are starting to see the light at the other end of the tunnel, we are still moving cautiously in order to keep our family and friends safe. On that note, we have a few triumphs to share also!

  • We have successfully been able to help local worship centers prepare for re-opening.
  • Our team has safely cleaned, disinfected, and sanitized facilities throughout the COVID-19 pandemic and continue to do so successfully
  • This year, we have hired a total of 2 new team members
  • A few of our staff members have pivoted into teleworking and semi-teleworking

Those are all wins for us! We appreciate the continued support and loyalty from our community. We consider ourselves fortunate to have all of you. Enjoy the summertime safely and cautiously, the heat is not to be underestimated. From all of us at SERVPRO of Wheaton/Kensington, have a great summer 2021!

When a storm strikes, we are prepared to help!

7/14/2021 (Permalink)

background covered by lightning in the sky SERVPRO of Wheaton/Kensington, your local storm damage restoration experts!

All severe thunderstorms have lightning but did you know that they can also include hail, winds, and tornadoes? The word tornado is as terrifying as it sounds, and the best thing you can do, if you hear a severe storm warning, is being prepared. If you weren't able to evacuate on time it will be helpful to have the items on this emergency supply kit list, see below.

  • Water (one gallon per person)
  • Food (non-perishable 3-day supply)
  • Manual can opener
  • Flashlight and extra batteries
  • First aid kit
  • Whistle to signal for help
  • Clothing
  • Dust masks or bandanas
  • Plastic sheeting, garbage bags, and duct tape
  • Wrench or pliers to turn off utilities
  • Local maps
  • Hygiene items
  • Important documents such as copies of insurance policies, identification, and bank account information
  • Cash
  • Fire extinguisher
  • Matches in a waterproof container

After the storm, give us a call. We will use our experience to get you back to your pre-property damage condition as quickly as possible. Always remember that SERVPRO of Wheaton/Kensington is your local storm damage restoration expert provider who is always here to help.